All Systems Operational
Engage Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Web Application Operational
90 days ago
100.0 % uptime
Today
Messaging Operational
Automations Operational
FTP Operational
3rd Party Integrations ? Operational
Other Operational
Elevate Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Email Recommendations Operational
90 days ago
100.0 % uptime
Today
Apps Operational
90 days ago
100.0 % uptime
Today
Evolve Operational
90 days ago
100.0 % uptime
Today
Other services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Domain change for esales.cloud Oct 22, 2024 21:00-21:30 CEST
We are pleased to announce the next step in Voyado's integration with Apptus.
As part of this, we are migrating from esales.cloud to app.elevate.voyado.cloud to enhance your experience and provide better services.
The new platform is live, and we encourage you to update your bookmarks to the following URL:
https://app.elevate.voyado.cloud

To facilitate this change, we will be performing a brief service downtime for the redirect from esales.cloud to the new platform on October 22, 2024, at 20:00 UTC
The downtime will last just a few minutes, and we aim to minimize any disruption.
Please note that the URL esales.cloud will be permanently decommissioned on March 22, 2025.

If you have stored your login credentials (email/password)
in your browser or a password manager, you may need to update the URL
to https://auth.elevate.voyado.cloud/ to ensure continued functionality.

Thank you for your understanding and support. If you have any questions, feel free to contact us.

Posted on Oct 17, 2024 - 16:32 CEST
Voyado Engage- Service window Oct 22, 2024 21:00 - Oct 23, 2024 00:00 CEST
Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Posted on Sep 02, 2024 - 14:39 CEST
Voyado Engage - Service window Oct 27, 2024 03:00-05:00 CET
Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Sep 09, 2024 - 15:18 CEST
Voyado Engage- Service window Oct 29, 2024 21:00 - Oct 30, 2024 00:00 CET
Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Posted on Sep 02, 2024 - 14:41 CEST
Voyado Engage - Service window Nov 3, 2024 03:00-05:00 CET
Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Sep 09, 2024 - 15:18 CEST
Voyado Engage- Service window Nov 5, 2024 21:00 - Nov 6, 2024 00:00 CET
Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Posted on Sep 02, 2024 - 14:42 CEST
Voyado Engage - Service window Nov 10, 2024 03:00-05:00 CET
Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Sep 09, 2024 - 15:19 CEST
Voyado Engage- Service window Nov 12, 2024 21:00 - Nov 13, 2024 00:00 CET
Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Posted on Sep 02, 2024 - 14:43 CEST
Voyado Engage - Service window Nov 17, 2024 03:00-05:00 CET
Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Sep 09, 2024 - 15:20 CEST
Voyado Engage- Service window Nov 19, 2024 21:00 - Nov 20, 2024 00:00 CET
Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Posted on Sep 02, 2024 - 14:44 CEST
Voyado Engage - Service window Nov 24, 2024 03:00-05:00 CET
Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Sep 09, 2024 - 15:21 CEST
Voyado Engage- Service window Nov 26, 2024 21:00 - Nov 27, 2024 00:00 CET
Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Posted on Sep 02, 2024 - 14:44 CEST
Voyado Engage - Service window Dec 1, 2024 03:00-05:00 CET
Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Sep 09, 2024 - 15:22 CEST
Voyado Engage- Service window Dec 3, 2024 21:00 - Dec 4, 2024 00:00 CET
Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Posted on Sep 02, 2024 - 14:45 CEST
Voyado Engage - Service window Dec 8, 2024 03:00-05:00 CET
Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Sep 09, 2024 - 15:22 CEST
Voyado Engage- Service window Dec 10, 2024 21:00 - Dec 11, 2024 00:00 CET
Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Posted on Sep 02, 2024 - 14:46 CEST
Voyado Engage - Service window Dec 15, 2024 03:00-05:00 CET
Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Sep 09, 2024 - 15:23 CEST
Voyado Engage- Service window Dec 17, 2024 21:00 - Dec 18, 2024 00:00 CET
Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Posted on Sep 02, 2024 - 14:46 CEST
Voyado Engage - Service window Dec 22, 2024 03:00-05:00 CET
Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Sep 09, 2024 - 15:24 CEST
Voyado Engage- Service window Dec 24, 2024 21:00 - Dec 25, 2024 00:00 CET
Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Posted on Sep 02, 2024 - 14:47 CEST
Voyado Engage - Service window Dec 29, 2024 03:00-05:00 CET
Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Sep 09, 2024 - 15:24 CEST
Voyado Engage- Service window Dec 31, 2024 21:00 - Jan 1, 2025 00:00 CET
Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Posted on Sep 02, 2024 - 14:48 CEST
Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024
Resolved - This incident has been resolved.
Oct 20, 15:01 CEST
Monitoring - Since 12:13 PM CEST, we have observed better response times and no failed requests caused by the maintenance performed by our supplier. Our supplier's maintenance window is still open until 3:00 PM CEST, but our logs no longer show any significant impact on response times from the APIs providing us with person lookup data.
Oct 20, 12:54 CEST
Update - We also see personlookup requests made by customers that are failing due to this. We will continue to monitor the situation.
Oct 20, 10:24 CEST
Identified - One of our suppliers is performing maintenance and our monitoring indicates that this is resulting in degraded response times in the APIs providing us with person lookup data. Their maintenance is scheduled to be completed by 3:00 PM CEST.
Oct 20, 09:34 CEST
Completed - The scheduled maintenance has been completed.
Oct 20, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 03:00 CEST
Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Sep 9, 15:16 CEST
Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024
Resolved - This incident has been resolved.
Oct 16, 19:36 CEST
Investigating - We are currently seeing longer response times towards our API. We are investigating this issue.
Oct 16, 18:45 CEST
Completed - The scheduled maintenance has been completed.
Oct 16, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:00 CEST
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Sep 2, 14:38 CEST
Oct 15, 2024
Resolved - This incident has been resolved by scaling up the resources for the affected customers and API has been stable since around 2pm.
Oct 15, 16:17 CEST
Investigating - We can see that queries are queued up in the sql database, impacting API response. Investigations are ongoing
Oct 15, 13:05 CEST
Resolved - This incident has been resolved.
Oct 15, 10:28 CEST
Identified - We are currently seeing issues with logging in to the platform and are working on a fix.
Oct 15, 09:42 CEST
Oct 14, 2024

No incidents reported.

Oct 13, 2024
Completed - The scheduled maintenance has been completed.
Oct 13, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 03:00 CEST
Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Sep 9, 15:15 CEST
Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024
Resolved - The FTP is now fully operational again. We will continue to monitor the server.
Oct 10, 18:01 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 10, 17:48 CEST
Update - We are continuing working with our supplier on a resolution for this issue.
Oct 10, 16:14 CEST
Investigating - The FTP is experiencing issues since about 15:09 CEST. We are investigating this and trying to bring the service back up.
Oct 10, 15:31 CEST
Oct 9, 2024
Completed - The scheduled maintenance has been completed.
Oct 9, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 21:00 CEST
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Sep 2, 14:36 CEST
Oct 8, 2024