Voyado - Microsoft 365 (business) delay in delivery
Monitoring - Microsoft has acknowledged this issue here: https://x.com/MSFT365Status and we kindly ask our customers to re-visit this page for more updates in this matter.
Sep 04, 2026 - 16:31 CEST
Investigating - At the moment, there are intermittent issues with email deliveries at Microsofts Exchange Online services. This means that you may see more emails in status "Unknown" for your sendouts than you normally do in Engage.

This is a know issue at Microsoft and they are looking into this. Please see here more more information: https://portal.office.com/adminportal/home#/servicehealth

(Note that you have to be a 365-admin to be able to access this link)

We are also seeing this affecting responses from our support ticketing system not being delivered. If you have sent in tickets and not received any response, you can log in to our help center to check for responses. https://explore.voyado.com
Sep 04, 2026 - 14:39 CEST
Uptime over the past 90 days. View historical uptime.
Engage Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Web Application Operational
90 days ago
100.0 % uptime
Today
Messaging Operational
Automations Operational
FTP Operational
3rd Party Integrations Operational
Other Operational
Elevate Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Email Recommendations Operational
90 days ago
100.0 % uptime
Today
Apps Operational
90 days ago
99.98 % uptime
Today
Connected (formerly name Evolve) Operational
90 days ago
100.0 % uptime
Today
Other services Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Voyado Engage - Service window - Sundays Sep 6, 2026 03:00-05:00 CEST

Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Aug 31, 2026 - 11:00 CEST

Sep 5, 2026

No incidents reported today.

Sep 4, 2026

Unresolved incident: Voyado - Microsoft 365 (business) delay in delivery.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

[Engage] Issues with Abandoned Cart, Revenue Overview Dashboard and Automation Performance Dashboard
Postmortem - Read details
Sep 3, 09:51 CEST
Resolved - This incident has been resolved.
Sep 2, 10:15 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 2, 08:58 CEST
Voyado Engage - Service window
Completed - The scheduled maintenance has been completed.
Sep 2, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 1, 21:00 CEST
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Aug 31, 11:00 CEST

Sep 1, 2026

Aug 31, 2026

No incidents reported.

Aug 30, 2026

Voyado Engage - Service window - Sundays
Completed - The scheduled maintenance has been completed.
Aug 30, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 30, 03:00 CEST
Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Aug 24, 11:00 CEST

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

Voyado Engage - Service window
Completed - The scheduled maintenance has been completed.
Aug 26, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 21:00 CEST
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Aug 24, 11:00 CEST

Aug 25, 2026

Aug 24, 2026

No incidents reported.

Aug 23, 2026

Engage - email sending issues
Resolved - The issue affecting email sending has been resolved. During the monitoring period, we have seen no indications of the issue recurring.

The disruption affected some email sendouts for a subset of customers between approximately 19:30 on Thursday and 17:30 on Friday. For affected sendouts, some emails were sent successfully, while a percentage were not sent due to the issue.

The delivery information shown in Engage is correct. Emails with an unknown delivery status were not delivered and will not be resent automatically.

We will conduct a post-mortem to further investigate the incident and determine the underlying root cause.

We apologize for the inconvenience caused.
Aug 23, 11:44 CEST
Monitoring - We are seeing improved results following the actions taken and are now monitoring the situation.
Aug 22, 13:05 CEST
Investigating - We are seeing issues with a subset of emails not being sent by our email provider, it is being investigated.
Aug 21, 12:41 CEST
Voyado Engage - Service window - Sundays
Completed - The scheduled maintenance has been completed.
Aug 23, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 23, 03:00 CEST
Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Aug 17, 11:00 CEST

Aug 22, 2026

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