All Systems Operational
Engage Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Web Application Operational
90 days ago
100.0 % uptime
Today
Messaging Operational
Automations Operational
FTP Operational
3rd Party Integrations ? Operational
Other Operational
Elevate Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Email Recommendations Operational
90 days ago
100.0 % uptime
Today
Apps Operational
90 days ago
100.0 % uptime
Today
Evolve Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Voyado Engage- Service window Mar 26, 2024 07:12-10:12 CET
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2024 - 21:32 CET
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Feb 28, 2024 - 07:12 CET
Past Incidents
Mar 19, 2024
Completed - The scheduled maintenance has been completed.
Mar 19, 10:11 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 07:11 CET
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 21:33 CET
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Feb 28, 07:12 CET
Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.

Mar 14, 2024

No incidents reported.

Mar 13, 2024
Resolved - Having monitored the platform for a period of time we can conclude that the mitigating actions taken have had a positive effect on the endpoints where we could see slowness in the higher percentiles (the slowest 1% etc).
The actions taken have improved the distribution of load in our underlying structures to make better use of all available resources, which is extra important in high load scenarios. This work can not eradicate slow responses, but we see a positive impact in most scenarios making us confident that we'll see less slow responses going forward. We will continue work within this area, but consider this incident closed.

Mar 13, 17:10 CET
Monitoring - We are currently monitoring the results of changes in the underlying infrastructure performed yesterday and during the night.
The changes aim to distribute load in a better way, mediating bottlenecks that could arise during high load, affecting a subset of requests.

Mar 12, 08:16 CET
Investigating - Our monitoring indicates intermittent slowness for certain endpoints in the Engage APIs during the past 48 hours and we're currently investigating the cause.

The main endpoints affected are used to create contacts, orders and to redeem reward vouchers, but other less used endpoints are also affected.

The problem does not affect all calls, the slowness comes and goes, but it is visible on our average and percentile monitoring prompting us to take action. Investigations are ongoing, but we have a suspicion that we're seeing the effects of resource throttling due to load in the deeper (infrastructural) layers of our cloud platform.

We will provide information on the matter as it becomes available to us

Mar 8, 09:36 CET
Completed - The scheduled maintenance has been completed.
Mar 13, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 21:00 CET
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Feb 28, 07:11 CET
Mar 12, 2024
Resolved - All operations affected by the disturbance have been recovered and Voyado is now operating normally.
Mar 12, 18:29 CET
Investigating - We have identified a disturbance in Voyado and are working on restoring normal operations as soon as possible.
Mar 12, 16:59 CET
Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024

No incidents reported.

Mar 8, 2024
Mar 7, 2024

No incidents reported.

Mar 6, 2024
Completed - The scheduled maintenance has been completed.
Mar 6, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 21:00 CET
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Feb 28, 07:10 CET
Mar 5, 2024