[Engage] - Shopify App Service Disruption
Update - The situation remains stable, and the Shopify App continues to operate normally.
We are still working on recovering data from the incident, as well as on long-term remediation to prevent a recurrence.

We will provide another update once recovery has been completed or if there are any significant changes.
Jul 14, 2026 - 10:54 CEST
Monitoring - A fix has been implemented, and the Shopify App is now back online. We are seeing promising results and are continuing to monitor the platform closely to ensure the service remains stable.

Orders and contacts created during the incident will be recovered, but this process will take some time to complete.

The following data will not be recovered:

* Back in Stock subscribers
* Inventory data for Back in Stock
* Web tracking data

We will provide another update once recovery has been completed or if there are any significant changes.
Jul 13, 2026 - 15:56 CEST
Investigating - We are currently experiencing an issue affecting the Shopify App for all customers.

The Shopify App is currently offline due to an ongoing technical issue. We are actively investigating the problem and working to restore service as quickly as possible.

We will provide another update as soon as we have more information.
Jul 13, 2026 - 13:00 CEST
Uptime over the past 90 days. View historical uptime.
Engage Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Web Application Operational
90 days ago
100.0 % uptime
Today
Messaging Operational
Automations Operational
FTP Operational
3rd Party Integrations Operational
Other Operational
Elevate Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Email Recommendations Operational
90 days ago
100.0 % uptime
Today
Apps Operational
90 days ago
99.98 % uptime
Today
Connected (formerly name Evolve) Operational
90 days ago
100.0 % uptime
Today
Other services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Voyado Engage - Service window - Sundays Aug 2, 2026 03:00-05:00 CEST

Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Jul 27, 2026 - 11:00 CEST

Jul 29, 2026

Voyado Engage - Service window
Completed - The scheduled maintenance has been completed.
Jul 29, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 21:00 CEST
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Jul 27, 11:00 CEST

Jul 28, 2026

Jul 27, 2026

No incidents reported.

Jul 26, 2026

Voyado Engage - Service window - Sundays
Completed - The scheduled maintenance has been completed.
Jul 26, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 03:00 CEST
Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Jul 20, 11:00 CEST

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

Voyado Engage - Service window
Completed - The scheduled maintenance has been completed.
Jul 22, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 21:00 CEST
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Jul 20, 11:00 CEST

Jul 21, 2026

Jul 20, 2026

No incidents reported.

Jul 19, 2026

Voyado Engage - Service window - Sundays
Completed - The scheduled maintenance has been completed.
Jul 19, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 03:00 CEST
Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Jul 13, 11:00 CEST

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

Voyado Elevate App - Planned Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 22:10 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 22:00 CEST
Scheduled - We will be performing a planned infrastructure update of the Voyado Elevate Application on Thursday, July 16, starting at 22:00 CEST. The application may experience a brief service interruption of approximately 5–10 minutes.
Please note that the core Elevate service, including the JavaScript library and API endpoints, will remain fully unaffected.

What's happening:
We are making a required change to the Elevate Application hosting infrastructure. The URL will remain unchanged, at app.elevate.voyado.cloud.

What to expect:
The Elevate Application may be unavailable for a short period (up to 10 minutes) during the maintenance window. The JavaScript library and API endpoints will continue to operate normally throughout. No action is required from your side.

If you have any questions, please don't hesitate to reach out.
Jul 15, 01:30 CEST

Jul 15, 2026

Voyado Engage - Service window
Completed - The scheduled maintenance has been completed.
Jul 15, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 21:00 CEST
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Jul 13, 11:00 CEST
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