Engage - queue/buildup of some contact events
Monitoring - We are seeing continued progress, with delays gradually decreasing. Delays remain, but we expect the service to recover during the evening. We will continue to monitor the service closely as it recovers.
Oct 05, 2026 - 17:18 CEST
Identified - We have identified a likely cause and taken steps to address it. We are now monitoring the results and will continue working on the issue until we can confirm it has been resolved.
Oct 05, 2026 - 16:15 CEST
Investigating - There is currently a buildup of messages queued up on one of our processes, this is causing delays to automations triggered by interactions as well as webhooks related to contact events. It is being investigated.
Oct 05, 2026 - 15:16 CEST
Uptime over the past 90 days. View historical uptime.
Engage Degraded Performance
API Operational
Web Application Operational
Messaging Operational
Automations Degraded Performance
FTP Operational
3rd Party Integrations Operational
Other Degraded Performance
Elevate Operational
API Operational
Email Recommendations Operational
Apps Operational
Retail Media Operational
Connected (formerly name Evolve) Operational
Other services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Voyado Engage - Service window Oct 6, 2026 21:00 - Oct 7, 2026 00:00 CEST

Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Posted on Oct 05, 2026 - 11:00 CEST

Voyado Engage - Service window - Sundays Oct 11, 2026 03:00-05:00 CEST

Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Oct 05, 2026 - 11:00 CEST

Oct 5, 2026

Unresolved incident: Engage - queue/buildup of some contact events.

Oct 4, 2026

Voyado Engage - Service window - Sundays
Completed - The scheduled maintenance has been completed.
Oct 4, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 03:00 CEST
Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Sep 28, 11:00 CEST

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

Voyado Engage - Service window
Completed - The scheduled maintenance has been completed.
Sep 30, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 21:00 CEST
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Sep 28, 11:00 CEST

Sep 29, 2026

Issues with contact filters for point calculation, automations and messages
Resolved - This incident has been resolved.
Sep 29, 14:40 CEST
Monitoring - A fix has been deployed. We're monitoring the result.
Sep 29, 11:51 CEST
Update - A fix is currently being deployed. Impact may continue until the deployment is complete.
Sep 29, 10:39 CEST
Identified - We have identified an issue with Targeting affecting a subset of customers who use specific contact filters. This may impact point calculation, automations, and messages for affected customers.
Sep 29, 10:24 CEST

Sep 28, 2026

No incidents reported.

Sep 27, 2026

Voyado Engage - Service window - Sundays
Completed - The scheduled maintenance has been completed.
Sep 27, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 03:00 CEST
Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Sep 21, 11:00 CEST

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

Voyado Engage - Service window
Completed - The scheduled maintenance has been completed.
Sep 23, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 21:00 CEST
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Sep 21, 11:00 CEST

Sep 22, 2026

Sep 21, 2026

No incidents reported.

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