Voyado Status

Release window

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 21:00 CET

Scheduled - Every Tuesday at 21:00 CET we reserve time to perform scheduled maintenance on Voyado. Normally this won't affect operations, but in some cases unresponsiveness or degraded performance can be experienced during the upgrade.
We do apologize for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it.

Voyado Under Maintenance

Web Application Under Maintenance

FTP Under Maintenance

API Under Maintenance

Messaging Under Maintenance

Automations Under Maintenance

Other Under Maintenance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Release window Feb 4, 21:00 - Feb 5, 00:00 CET

Every Tuesday at 21:00 CET we reserve time to perform scheduled maintenance on Voyado. Normally this won't affect operations, but in some cases unresponsiveness or degraded performance can be experienced during the upgrade.
We do apologize for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it.
Posted on Jan 20, 17:15 CET

Service window for address lookups and monitoring services (External service) Feb 9, 00:00-06:00 CET

Our partner for address lookups and monitoring services has announced planned maintenance on their platform taking place during 00:00-06:00 CET.
This could affect Voyados ability to perform address lookups and/or monitor contacts during the course of the maintenance. Services may be degraded or temporarily unavailable during the service window.

We sincerely apologize for any inconvenience caused by our partner's maintenance.
Posted on Jan 23, 14:35 CET

Release window Feb 11, 21:00 - Feb 12, 00:00 CET

Service window for address lookups and monitoring services (External service) Mar 15, 00:00-06:00 CET

Service window for address lookups and monitoring services (External service) May 17, 00:00-06:00 CET

Service window for address lookups and monitoring services (External service) Sep 13, 00:00-06:00 CET

Service window for address lookups and monitoring services (External service) Oct 18, 00:00-06:00 CET

Service window for address lookups and monitoring services (External service) Oct 25, 00:00-05:00 CET

Service window for address lookups and monitoring services (External service) Nov 22, 00:00-06:00 CET

Past Incidents

Jan 27, 2020

No incidents reported.

Jan 26, 2020

No incidents reported.

Jan 25, 2020

No incidents reported.

Jan 24, 2020

Delayed transaction processing

Resolved - The problem causing incident has been addressed and operations are back to normal (since quite some time). Monitoring shows no signs of degradation over time.
We see this incident as resolved.
Jan 24, 13:07 CET

Update - The problem has been identified and we are still working on resolving the issue.
Jan 24, 12:17 CET

Identified - We have identified an issue processing incoming transaction data. Dedicated engineers are working on resolving the issue and we will update this post as more information becomes available. We are currently working on restoring normal operations, meanwhile processing of transactions will be delayed for some customers.
Jan 24, 10:18 CET

Jan 23, 2020

No incidents reported.

Jan 22, 2020

Release window

Completed - The scheduled maintenance has been completed.
Jan 22, 00:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 21:00 CET

Scheduled - Every Tuesday at 21:00 CET we reserve the right to perform scheduled maintenance on Voyado. Normally this won't affect operations at all, but on some occasions unresponsiveness or degraded performance can be experienced during the upgrade.

We do apologize for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Jan 21, 21:00 CET

Jan 20, 2020

We're investigating a major disturbance in the force

Postmortem - Read details
Jan 22, 12:27 CET

Resolved - After analyzing logs it seems that Voyado became unreachable for many of us, but possibly not all. Voyado has been up and running during the incident and receiving traffic, but seems to have been unreachable to many for some reason. We're suspecting some sort of routing issue or a hickup in the traffic to our cloud provider for some locations, since our monitors from other places than Stockholm have been functional throughout the incident.
The incident seems to have been on a network or provider level and will therefore be declared as resolved for now. Any information on the cause of the incident will be backfilled.
Jan 20, 16:35 CET

Update - It's seems we're back in business, Voyado is back online and reachable.
The reason for the disturbance is still unclear and under investigation.
Jan 20, 16:24 CET

Investigating - We are currently experiencing a major disturbance in the availability for Voyado.
We are investigating the issue and our main suspect right now is general availability for the cloud provider.
Jan 20, 16:12 CET

Jan 19, 2020

No incidents reported.

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

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