All Systems Operational

Uptime over the past 90 days. View historical uptime.
Engage Operational
API Operational
Web Application Operational
Messaging Operational
Automations Operational
FTP Operational
3rd Party Integrations Operational
Other Operational
Elevate Operational
API Operational
Email Recommendations Operational
Apps Operational
Retail Media Operational
Connected (formerly name Evolve) Operational
Other services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Voyado Engage - Service window - Sundays Sep 20, 2026 03:00-05:00 CEST

Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Sep 14, 2026 - 11:00 CEST

Sep 18, 2026

No incidents reported today.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

[Elevate] Duplicate facet value might be shown when selecting a translated facet value
Resolved - This incident has been resolved
Sep 16, 18:23 CEST
Investigating - When a shopper selects a facet value that has a translated label. The response may contain that value twice; once with the correct product count and once marked as selected with a count of 0.

Filtering itself works correctly and the correct products are returned. The impact is limited to how the facet value list is presented, which can cause the value to appear duplicated, or not highlighted as selected in your storefront UI.

Facet values without translations are not affected.
Sep 16, 16:29 CEST
Voyado Engage - Service window
Completed - The scheduled maintenance has been completed.
Sep 16, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 21:00 CEST
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Sep 14, 11:00 CEST

Sep 15, 2026

Sep 14, 2026

No incidents reported.

Sep 13, 2026

Voyado Engage - Service window - Sundays
Completed - The scheduled maintenance has been completed.
Sep 13, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 03:00 CEST
Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Sep 7, 11:00 CEST

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

Voyado Engage - Service window
Completed - The scheduled maintenance has been completed.
Sep 9, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 21:00 CEST
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Sep 7, 11:00 CEST

Sep 8, 2026

Sep 7, 2026

Voyado - Microsoft 365 (business) delay in delivery
Resolved - The email delivery issues affecting Microsoft Exchange Online on Friday have been resolved later that evening. Microsoft identified the cause as an incorrectly triggered anti-spam throttling rule, and they have confirmed that delivery has returned to normal levels.

Emails affected during the incident may have remained in “Unknown” status in Engage until Microsoft processed the queued messages.
More information is available in the Microsoft 365 Service Health portal under incident EX1467029.
Note: Microsoft 365 administrator access is required.
Sep 7, 08:40 CEST
Monitoring - Microsoft has acknowledged this issue here: https://x.com/MSFT365Status and we kindly ask our customers to re-visit this page for more updates in this matter.
Sep 4, 16:31 CEST
Investigating - At the moment, there are intermittent issues with email deliveries at Microsofts Exchange Online services. This means that you may see more emails in status "Unknown" for your sendouts than you normally do in Engage.

This is a know issue at Microsoft and they are looking into this. Please see here more more information: https://portal.office.com/adminportal/home#/servicehealth

(Note that you have to be a 365-admin to be able to access this link)

We are also seeing this affecting responses from our support ticketing system not being delivered. If you have sent in tickets and not received any response, you can log in to our help center to check for responses. https://explore.voyado.com
Sep 4, 14:39 CEST

Sep 6, 2026

Voyado Engage - Service window - Sundays
Completed - The scheduled maintenance has been completed.
Sep 6, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 03:00 CEST
Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Aug 31, 11:00 CEST

Sep 5, 2026

No incidents reported.

Sep 4, 2026

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