Resolved -
The issue affecting email sending has been resolved. During the monitoring period, we have seen no indications of the issue recurring.
The disruption affected some email sendouts for a subset of customers between approximately 19:30 on Thursday and 17:30 on Friday. For affected sendouts, some emails were sent successfully, while a percentage were not sent due to the issue.
The delivery information shown in Engage is correct. Emails with an unknown delivery status were not delivered and will not be resent automatically.
We will conduct a post-mortem to further investigate the incident and determine the underlying root cause.
We apologize for the inconvenience caused.
Aug 23, 11:44 CEST
Monitoring -
We are seeing improved results following the actions taken and are now monitoring the situation.
Aug 22, 13:05 CEST
Investigating -
We are seeing issues with a subset of emails not being sent by our email provider, it is being investigated.
Aug 21, 12:41 CEST