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Voyado
Operational
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Partial Outage
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Past Incidents
Dec 12, 2019
No incidents reported today.
Dec 11, 2019
No incidents reported.
Dec 10, 2019
Resolved -
An update to our partner's authorization function seems to be the culprit. This unintended change caused our requests to fail all of a sudden.
A fix has been applied in Voyado and we are back to normal functionality.
Dec 10, 21:50 CET
A fix has been applied in Voyado and we are back to normal functionality.
Dec 10, 21:50 CET
Identified -
The issue has been identified and a fix is being implemented.
Dec 10, 14:32 CET
Dec 10, 14:32 CET
Update -
We are continuing to investigate this issue.
Dec 10, 14:01 CET
Dec 10, 14:01 CET
Investigating -
We are experiencing connection issues with one of our partners providing address lookups.
This is affecting all customers using the partner in question to provide address information in POS and/or automations.
We are investigating causes and will address any findings promptly.
Dec 10, 13:59 CET
This is affecting all customers using the partner in question to provide address information in POS and/or automations.
We are investigating causes and will address any findings promptly.
Dec 10, 13:59 CET
Dec 9, 2019
No incidents reported.
Dec 8, 2019
No incidents reported.
Dec 7, 2019
No incidents reported.
Dec 6, 2019
No incidents reported.
Dec 5, 2019
No incidents reported.
Dec 4, 2019
Completed -
The scheduled maintenance has been completed.
Dec 4, 00:00 CET
Dec 4, 00:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 21:00 CET
Dec 3, 21:00 CET
Scheduled -
We will be undergoing scheduled maintenance during this time.
Nov 5, 23:00 CET
Nov 5, 23:00 CET
Dec 2, 2019
No incidents reported.
Dec 1, 2019
No incidents reported.
Nov 30, 2019
No incidents reported.
Nov 29, 2019
Resolved -
This incident has been resolved.
Nov 29, 12:16 CET
Nov 29, 12:16 CET
Identified -
Phone operator Telia have problem transferring SMS-in sent to number 71550. Messages are queued and are estimated to be transferred to Voyado in a few hours. Only consumers with Telia as operator are affected.
Nov 29, 11:04 CET
Nov 29, 11:04 CET
Resolved -
We consider this incident closed, even though we will continue to receive message stats throughout the night.
Nov 29, 00:31 CET
Nov 29, 00:31 CET
Monitoring -
Message statistics have been rolling in at a better pace over the last few hours (after some tinkering with the platforms involved). We're still trying to catch up, but we have high hopes that we'll be back to normal again soon.
Nov 28, 20:19 CET
Nov 28, 20:19 CET
Update -
The delays regarding message statistics unfortunately persist.
Messages sent are delivered in an orderly fashion to all recipients able to receive the message. The statistics however, do not reach us in the same orderly fashion. We are working with our tech partners to find a solution to the problem.
Statistics will be logged eventually, but can be delayed for up to 24 hrs in a worst case scenario. We are actively working on a solution and will take action as soon as possible.
Nov 28, 17:03 CET
Messages sent are delivered in an orderly fashion to all recipients able to receive the message. The statistics however, do not reach us in the same orderly fashion. We are working with our tech partners to find a solution to the problem.
Statistics will be logged eventually, but can be delayed for up to 24 hrs in a worst case scenario. We are actively working on a solution and will take action as soon as possible.
Nov 28, 17:03 CET
Identified -
We have identified that we are experiencing prolonged delays when it comes to presenting message statistics data in Voyado. The messages are being delivered properly, which has been verified by our tech partners. It's the feedback that is lagging, creating strange effects in the message statistics.
Deliveries, opens and clicks are reported back to Voyado separately and at the moment they seem to arrive in a strange order at times. Sometimes with long delays. This means that we receive message about opens or clicks, before we're made aware that the message has been delivered. In effect this will generate figures for opens that surpass 100% since we've opened more than we delivered.
Don't be alarmed, this will be corrected as soon as we get our hands on ALL the statistics for the message.
Nov 28, 14:43 CET
Deliveries, opens and clicks are reported back to Voyado separately and at the moment they seem to arrive in a strange order at times. Sometimes with long delays. This means that we receive message about opens or clicks, before we're made aware that the message has been delivered. In effect this will generate figures for opens that surpass 100% since we've opened more than we delivered.
Don't be alarmed, this will be corrected as soon as we get our hands on ALL the statistics for the message.
Nov 28, 14:43 CET
Nov 28, 2019
Resolved -
Phone operators have resolved the problems and we do not have any more known issues.
Nov 28, 11:22 CET
Nov 28, 11:22 CET
Update -
Specific operators are still experiencing issues with reporting back delivery status for some, but not all, recipients, which means we are in turn unable to provide those statistics back to Voyado users. As the error is located at the local operator level we have limited direct means to work around the issue. However, we have an ongoing dialog with our provider and in turn, the operators, to mitigate the issue as soon as possible. We will keep posting updates here as we learn more.
Nov 27, 16:39 CET
Nov 27, 16:39 CET
Identified -
We have identified that sms statistics are currently delayed and/or unclear from certain phone operators. Depending on the recipients operator, sms delivery and/or statistics may be delayed. We are actively engaged with our sms provider in order to mitigate and work around the issue.
Nov 27, 15:25 CET
Nov 27, 15:25 CET