[Engage] - Shopify App Service Disruption
Monitoring - A fix has been implemented, and the Shopify App is now back online. We are seeing promising results and are continuing to monitor the platform closely to ensure the service remains stable.

Orders and contacts created during the incident will be recovered, but this process will take some time to complete.

The following data will not be recovered:

* Back in Stock subscribers
* Inventory data for Back in Stock
* Web tracking data

We will provide another update once recovery has been completed or if there are any significant changes.
Jul 13, 2026 - 15:56 CEST
Investigating - We are currently experiencing an issue affecting the Shopify App for all customers.

The Shopify App is currently offline due to an ongoing technical issue. We are actively investigating the problem and working to restore service as quickly as possible.

We will provide another update as soon as we have more information.
Jul 13, 2026 - 13:00 CEST
Uptime over the past 90 days. View historical uptime.
Engage Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Web Application Operational
90 days ago
100.0 % uptime
Today
Messaging Operational
Automations Operational
FTP Operational
3rd Party Integrations Operational
Other Operational
Elevate Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Email Recommendations Operational
90 days ago
100.0 % uptime
Today
Apps Operational
90 days ago
99.98 % uptime
Today
Connected (formerly name Evolve) Operational
90 days ago
100.0 % uptime
Today
Other services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Voyado Engage - Service window Jul 14, 2026 21:00 - Jul 15, 2026 00:00 CEST

Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Posted on Jul 13, 2026 - 11:00 CEST

Voyado Engage - Service window - Sundays Jul 19, 2026 03:00-05:00 CEST

Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Jul 13, 2026 - 11:00 CEST
Jul 14, 2026

No incidents reported today.

Jul 13, 2026

Unresolved incident: [Engage] - Shopify App Service Disruption.

Jul 12, 2026
Voyado Engage - Service window - Sundays
Completed - The scheduled maintenance has been completed.
Jul 12, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 03:00 CEST
Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Jul 6, 11:00 CEST
Jul 11, 2026

No incidents reported.

Jul 10, 2026
[Elevate] Partial outage of the Elevate Application
Resolved - The 3rd party provider has resolved the issue.
Jul 10, 14:48 CEST
Monitoring - The mitigation made by the 3rd party provider resolved the issue. We will continue by monitoring it closely for some time..
Jul 10, 13:24 CEST
Identified - The 3rd party provider has applied a mitigation that resolves the issue temporarily, whilst they investigate the root cause.
Jul 10, 13:23 CEST
Investigating - We are experiencing an ongoing intermittent outage affecting the Elevate Application. We have contacted the 3rd party host provider and they are working on solving it.
Jul 10, 13:00 CEST
Jul 9, 2026

No incidents reported.

Jul 8, 2026
Voyado Engage - Service window
Completed - The scheduled maintenance has been completed.
Jul 8, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 21:00 CEST
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Jul 6, 11:00 CEST
Jul 7, 2026
[Engage] Degraded API performance
Postmortem - Read details
Jul 10, 10:48 CEST
Resolved - The issue affecting API performance has been resolved, and API response times have returned to normal.
Jul 7, 16:32 CEST
Monitoring - We have implemented measures to restore normal API performance, and response times have improved. We are continuing to monitor the platform closely to ensure stability following the earlier disruption.

Some users may have experienced slow response times, timeouts, or intermittent API errors during the incident. We will provide another update once we have confirmed the issue is fully resolved.
Jul 7, 16:01 CEST
Investigating - We are currently investigating a potential issue affecting the performance or availability of our APIs. Users may experience slow response times, timeouts or intermittent errors.
Jul 7, 15:29 CEST
Jul 6, 2026

No incidents reported.

Jul 5, 2026
Voyado Engage - Service window - Sundays
Completed - The scheduled maintenance has been completed.
Jul 5, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 03:00 CEST
Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Jun 29, 11:00 CEST
Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026
Voyado Engage - Service window
Completed - The scheduled maintenance has been completed.
Jul 1, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 21:00 CEST
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Jun 29, 11:00 CEST
Jun 30, 2026
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