In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 2025 - 21:00 CET
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Feb 11, 2025 21:00 - Feb 12, 2025 00:00 CET
Engage Under Maintenance
90 days ago
99.94 % uptime
Today
API Under Maintenance
90 days ago
99.97 % uptime
Today
Web Application Under Maintenance
90 days ago
99.92 % uptime
Today
Messaging Under Maintenance
Automations Under Maintenance
FTP Under Maintenance
3rd Party Integrations ? Under Maintenance
Other Under Maintenance
Elevate Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Email Recommendations Operational
90 days ago
100.0 % uptime
Today
Apps Operational
90 days ago
100.0 % uptime
Today
Evolve Operational
90 days ago
100.0 % uptime
Today
Other services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Voyado Engage - Service window Feb 16, 2025 03:00-05:00 CET
Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Jan 02, 2025 - 17:03 CET
Voyado Engage- Service window Feb 18, 2025 21:00 - Feb 19, 2025 00:00 CET
Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Posted on Jan 02, 2025 - 17:18 CET
Voyado Engage - Service window Feb 23, 2025 03:00-05:00 CET
Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Jan 02, 2025 - 17:04 CET
Voyado Engage- Service window Feb 25, 2025 21:00 - Feb 26, 2025 00:00 CET
Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Posted on Jan 02, 2025 - 17:19 CET
Voyado Engage - Service window Mar 2, 2025 03:00-05:00 CET
Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Jan 02, 2025 - 17:06 CET
Voyado Engage- Service window Mar 4, 2025 21:00 - Mar 5, 2025 00:00 CET
Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Posted on Jan 02, 2025 - 17:20 CET
Past Incidents
Feb 11, 2025

Unresolved incident: Voyado Engage- Service window.

Feb 10, 2025

No incidents reported.

Feb 9, 2025
Resolved - The issue has now been resolved, and we have processed the delayed messages.
Feb 9, 11:26 CET
Identified - We recently experienced an issue that has now been resolved. As a result, some messages may be delayed. We are actively working to send them out as soon as possible.
Feb 9, 10:32 CET
Completed - The scheduled maintenance has been completed.
Feb 9, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 9, 03:00 CET
Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Jan 2, 17:02 CET
Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025
Completed - The scheduled maintenance has been completed.
Feb 5, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 21:00 CET
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Jan 2, 17:16 CET
Feb 4, 2025
Feb 3, 2025

No incidents reported.

Feb 2, 2025
Completed - The scheduled maintenance has been completed.
Feb 2, 05:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 03:00 CET
Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Jan 2, 17:01 CET
Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025

No incidents reported.

Jan 29, 2025
Postmortem - Read details
Feb 6, 13:31 CET
Resolved - The incident has now been resolved after active monitoring of the system after our recent fix. We have managed the delayed messages, where the majority have been resent and in a few minor cases been rescheduled.
Jan 29, 22:17 CET
Monitoring - The fix implemented in our recent deploy has show desired effects and we are experiencing new messages (email and sms) being sent as expected. However, we have an accumulated queue of messages that should have been sent throughout the day that will experience a delay. We are working on managing the delayed messages.
Jan 29, 20:41 CET
Update - The status of the delays remains unchanged. We are actively investigating the issue through troubleshooting and are awaiting the resolution of our recent update.
Jan 29, 20:16 CET
Update - We are rolling out an update that includes fixes to help address the issue and additional monitoring tools to better understand the root cause.
Jan 29, 18:12 CET
Update - We are still in active troubleshooting and delays are still present. Currently, we have an average delay on 45 min on all messages going out.
Jan 29, 16:47 CET
Update - We are still in active troubleshooting and delays are unchanged.
Jan 29, 15:50 CET
Update - Our attempt on mitigating the issue with implemented fix did not have the desired effect and we are continuing our troubleshooting. Delays in messaging are unchanged.
Jan 29, 15:08 CET
Update - We are still seeing a delay after the implementing an additional fix. Our efforts to mitigate and resolve the issue continues.
Jan 29, 14:27 CET
Update - We have identified and implemented a fix to mitigate the issue, and are seeing some improvement to the delay, however there is still a delay for messages to be sent. Troubleshooting is still ongoing to ensure our mitigation efforts are correct and to identify the root cause.
Jan 29, 13:01 CET
Update - We are continuing to investigate this issue.
Jan 29, 12:26 CET
Update - We are continuing to investigate this issue.
Jan 29, 11:50 CET
Investigating - We are currently seeing delays in sending both SMS and email messages. Troubleshooting is ongoing.
Jan 29, 11:24 CET
Postmortem - Read details
Feb 6, 13:30 CET
Resolved - We have fixed the issue with sending messages and are back at normal state. Messages that were not sent due to the issue is being resent.
Jan 29, 10:03 CET
Investigating - There are currently problems with SMS messages sent via automations, affecting all tenants.
We are troubleshooting.

Jan 29, 09:52 CET
Completed - The scheduled maintenance has been completed.
Jan 29, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 21:00 CET
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.

Jan 2, 17:14 CET
Jan 28, 2025