All Systems Operational
Voyado Operational
90 days ago
99.96 % uptime
Today
Web Application Operational
90 days ago
99.96 % uptime
Today
FTP Operational
API Operational
Messaging Operational
Automations Operational
Other Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Voyado - Service window Nov 24, 21:00 - Nov 25, 01:00 CET
Every Tuesday at 21:00 CET we reserve the right to perform scheduled maintenance on Voyado. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Posted on Oct 6, 09:23 CEST
Voyado - Service window Dec 1, 21:00 - Dec 2, 01:00 CET
Every Tuesday at 21:00 CET we reserve the right to perform scheduled maintenance on Voyado. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Posted on Oct 6, 09:24 CEST
Voyado - Service window Dec 8, 21:00 - Dec 9, 01:00 CET
Every Tuesday at 21:00 CET we reserve the right to perform scheduled maintenance on Voyado. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Posted on Oct 6, 09:25 CEST
Past Incidents
Nov 24, 2020

No incidents reported today.

Nov 23, 2020
Resolved - The system is fully restored since 19:44 CET and the error has been traced to a malformed configuration causing a disruption to one cluster of front-end servers. As server clusters are isolated by function this only affected web application servers providing features such as Loyalty Bar and the Voyado Admin interface. Other functions such as API:s was not affected (as was earlier reported). We will continue to work on a long term remedy to prevent similar errors from occurring in the future and will keep this incident report updated.
Nov 23, 22:02 CET
Monitoring - We have restored service to the affected servers. Further analysis has concluded that the issue affected only web traffic (not API-traffic), i.e. LoyaltyBar and the Voyado Web interface. We are continuously monitoring the service and doing root cause analysis.
Nov 23, 19:51 CET
Investigating - We are currently experiencing issues with incoming web/api requests and the system will appear wholly or partially unresponsive. We are investigating the issue and will keep this issue updated.
Nov 23, 19:21 CET
Nov 22, 2020
Completed - The scheduled maintenance has been completed.
Nov 22, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 00:00 CET
Scheduled - Our partner for address lookups and monitoring services has announced planned maintenance on their platform taking place during 00:00-06:00 CET.
This could affect Voyados ability to perform address lookups and/or monitor contacts during the course of the maintenance. Services may be degraded or temporarily unavailable during the service window.

We sincerely apologize for any inconvenience caused by our partner's maintenance.
Jan 23, 16:37 CET
Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020
Resolved - This incident has been resolved.
Nov 18, 10:37 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 18, 09:32 CET
Update - We are continuing to investigate this issue.
Nov 17, 17:12 CET
Investigating - Currently there is an issue with support tickets submitted through email to support@voyado.com. Until the issue is resolved please use the web form on https://explore.voyado.com/hc/en-gb
Nov 17, 17:12 CET
Completed - The scheduled maintenance has been completed.
Nov 18, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 21:00 CET
Scheduled - Every Tuesday at 21:00 CET we reserve the right to perform scheduled maintenance on Voyado. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Oct 6, 09:22 CEST
Nov 17, 2020
Nov 16, 2020

No incidents reported.

Nov 15, 2020

No incidents reported.

Nov 14, 2020

No incidents reported.

Nov 13, 2020
Resolved - Link statistics are now restored. Sorry for the delay.
Nov 13, 17:50 CET
Monitoring - Click statistics are now being restored for past send outs.
Nov 13, 11:48 CET
Update - We are continuing to work on a fix for this issue.
Nov 13, 08:44 CET
Identified - We have identified a disturbance in link statistics. Link events are stored but metrics are not calculated.

Workaround view in Statistic page -> Design and Link report tabs.
Nov 13, 02:30 CET
Completed - The scheduled maintenance has been completed.
Nov 13, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 21:00 CET
Scheduled - Due to the upcoming Black week we have decided to schedule an extra maintenance window in order to get some extra performance tweaks into production (with some time to spare before Black Friday).
Normally this kind of upgrade won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Nov 10, 15:32 CET
Nov 12, 2020
Nov 11, 2020
Completed - The scheduled maintenance has been completed.
Nov 11, 01:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 21:00 CET
Scheduled - Every Tuesday at 21:00 CET we reserve the right to perform scheduled maintenance on Voyado. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Oct 6, 09:22 CEST
Nov 10, 2020