Engage - Vipps integration issues

Summary

On the afternoon of February 5th, we experienced a disruption affecting the delivery of app push notifications for customers using the Vipps integration. The issue was caused by an expired security certificate in a third-party integration service. The problem was identified and resolved the same day, and all delayed events were sent shortly after recovery.

Customer impact

Some customers experienced delayed app push notifications.
No notifications were lost, and no other functionality within the Voyado platform was affected. The impact was considered minor and non-critical.

Root cause

The issue was caused by an expired security certificate used by a third-party integration service that handles communication between Voyado Engage and Vipps. Once the certificate expired, event delivery was temporarily blocked.

Mitigation

After identifying the expired certificate, a new certificate was issued and applied with support from our IT team. Once the integration was restored, all queued events were successfully sent. Vipps was informed after resolution.

Next steps

To reduce the risk of similar incidents in the future, we are:

• Improving monitoring and alerting for the integration to detect issues earlier
• Establishing clearer ownership and reminders for certificate renewals well ahead of expiration

We apologize for the inconvenience this delay may have caused and appreciate your understanding.