On April 30th 2025, between 15:49 and 16:38 CEST, Voyado Engage experienced an issue that caused delays and failures in API calls. The issue was traced to a problem during a system deployment. Our engineering team identified and resolved the issue quickly, with full service restored by 17:03.
During the incident, a significant number of API calls were delayed or failed. Even successful calls had noticeably slower response times.
The issue was caused by a misconfiguration in a system update. This affected how the platform processed internal requests and resulted in service degradation. When the deployment was paused to limit impact, some servers were left running the old version of Engage and could not handle the full traffic load.
Our team halted the rollout, developed a fix, and redeployed the updated version. Recovery began at 16:38, with full functionality confirmed by 17:03.
To prevent similar issues in the future, we are taking actions to implement improvements to our deployment and monitoring processes and to ensure faster recovery time.
We appreciate your patience and understanding, and apologize for any inconvenience. We remain committed to providing a stable and reliable platform experience.