[Elevate] Relevance order degradation for a subset of customers

Incident Report for Voyado

Resolved

We experienced an issue affecting a small subset of clusters where product results were not ordered with the expected relevance.
The incident occurred between approximately 11:30 UTC and 13:45 UTC.

The issue has been resolved, and relevance order is now restored for all affected clusters. No further impact is expected.
Posted Sep 15, 2025 - 01:30 CEST