Issue with external partner service (Address lookup)

Incident Report for Voyado

Resolved

An update to our partner's authorization function seems to be the culprit. This unintended change caused our requests to fail all of a sudden.
A fix has been applied in Voyado and we are back to normal functionality.

Posted Dec 10, 2019 - 21:50 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 10, 2019 - 14:32 CET

Update

We are continuing to investigate this issue.

Posted Dec 10, 2019 - 14:01 CET

Investigating

We are experiencing connection issues with one of our partners providing address lookups.
This is affecting all customers using the partner in question to provide address information in POS and/or automations.
We are investigating causes and will address any findings promptly.

Posted Dec 10, 2019 - 13:59 CET

This incident affected: Engage (Other).