Issues making person lookups using our partner services

Incident Report for Voyado

Resolved

This incident has been resolved and impacted components are back to normal operations.

Posted Jan 17, 2021 - 20:35 CET

Monitoring

The issue appears to have been resolved and all impacted components are operating normally. We will keep monitoring performance in the coming hour.

Posted Jan 17, 2021 - 18:52 CET

Identified

The issue has been identified and is located outside of Voyado. It may impact some of our customers who are using lookups in automations or lookups via api-calls. We are currently waiting on our partner to resolve the issue.

Posted Jan 17, 2021 - 16:43 CET

Update

We are continuing to investigate this issue.

Posted Jan 17, 2021 - 15:39 CET

Investigating

We are currently investigating issues when Voyado makes person lookups to one of our partner services.

Posted Jan 17, 2021 - 15:36 CET

This incident affected: Engage (API, Automations).