Issues making person lookups using our partner services

Incident Report for Voyado

Resolved

This incident has been resolved and impacted components are back to normal operations.

Posted Jan 22, 2021 - 11:11 CET

Monitoring

The issue appears to have been resolved and all impacted components are operating normally. We will keep monitoring performance in the coming hour.

Posted Jan 22, 2021 - 10:52 CET

Identified

The issue has been identified and is located outside of Voyado. It may impact some of our customers who are using lookups in automations or lookups via api-calls. We are currently waiting on our partner to resolve the issue.

Posted Jan 22, 2021 - 08:12 CET

Investigating

We are currently investigating issues when Voyado makes person lookups to one of our partner services.

Posted Jan 22, 2021 - 07:52 CET

This incident affected: Engage (API, Automations).