Issues with contact filters for point calculation, automations and messages

Incident Report for Voyado

Resolved

This incident has been resolved.

Posted Sep 29, 2026 - 14:40 CEST

Monitoring

A fix has been deployed. We're monitoring the result.

Posted Sep 29, 2026 - 11:51 CEST

Update

A fix is currently being deployed. Impact may continue until the deployment is complete.

Posted Sep 29, 2026 - 10:39 CEST

Identified

We have identified an issue with Targeting affecting a subset of customers who use specific contact filters. This may impact point calculation, automations, and messages for affected customers.

Posted Sep 29, 2026 - 10:24 CEST

This incident affected: Engage (Web Application, Messaging, Automations).