[Engage] Increased response times on person lookups

Incident Report for Voyado

Resolved

This incident has been resolved.

Posted Oct 20, 2024 - 15:01 CEST

Monitoring

Since 12:13 PM CEST, we have observed better response times and no failed requests caused by the maintenance performed by our supplier. Our supplier's maintenance window is still open until 3:00 PM CEST, but our logs no longer show any significant impact on response times from the APIs providing us with person lookup data.

Posted Oct 20, 2024 - 12:54 CEST

Update

We also see personlookup requests made by customers that are failing due to this. We will continue to monitor the situation.

Posted Oct 20, 2024 - 10:24 CEST

Identified

One of our suppliers is performing maintenance and our monitoring indicates that this is resulting in degraded response times in the APIs providing us with person lookup data. Their maintenance is scheduled to be completed by 3:00 PM CEST.

Posted Oct 20, 2024 - 09:34 CEST

This incident affected: Engage (3rd Party Integrations).