Voyado Status - Shopify app - False negative information associated to Shopify POS order sync and Refund sync

Shopify app - False negative information associated to Shopify POS order sync and Refund sync

Incident Report for Voyado

Resolved

This incident has been resolved.

Posted Feb 12, 2024 - 09:19 CET

Monitoring

Issue resolved:

- Shopify POS orders that does not contain a Customer are now treated as successful and are not synced towards Voyado Engage.

Issue that needs further monitoring:

- Misleading errors related to the sync of Refunds.

Posted Jan 24, 2024 - 15:00 CET

Update

We are continuing to work on a fix for this issue.

Posted Jan 19, 2024 - 12:44 CET

Identified

The Task Monitoring Service in the app is currently generating errors related to Shopify POS orders that do not include any customer information. This situation is common and should not be interpreted as an error. We are also seeing misleading errors related to the Refund sync.

We are currently working on resolving this issue.

Posted Jan 19, 2024 - 10:12 CET

This incident affected: Engage (3rd Party Integrations).