Summary
On August 20th, we experienced an issue affecting connectivity and performance in our API Gateway. The incident was identified and resolved within a short time frame.
Customer impact
During the incident, some customers experienced degraded performance and intermittent connectivity issues when accessing the API Gateway. Other platform functionality remained unaffected.
Root cause
The issue was caused by an SSL certificate deployment that introduced unexpected connectivity and performance problems.
Mitigation
Once identified, the deployment was quickly reverted, which immediately stabilized the platform. A permanent fix has since been implemented, and no further performance degradation has been observed.
Next steps
We have updated our deployment routines and processes to ensure similar issues are avoided in the future.