Engage - queue/buildup of some contact events

Incident Report for Voyado

Monitoring

We are seeing continued progress, with delays gradually decreasing. Delays remain, but we expect the service to recover during the evening. We will continue to monitor the service closely as it recovers.

Posted Oct 05, 2026 - 17:18 CEST

Identified

We have identified a likely cause and taken steps to address it. We are now monitoring the results and will continue working on the issue until we can confirm it has been resolved.

Posted Oct 05, 2026 - 16:15 CEST

Investigating

There is currently a buildup of messages queued up on one of our processes, this is causing delays to automations triggered by interactions as well as webhooks related to contact events. It is being investigated.

Posted Oct 05, 2026 - 15:16 CEST

This incident affects: Engage (Automations, Other).