Summary
On March 11th, two different issues were identified that impacted report functionality within the Engage platform. The first issue affected the Register Status Report by preventing desired report results and the second issue prevented data publication for most tenants in the Automation Statistics Report.
Customer Impact
Customers experienced difficulties accessing accurate reporting data for about a (1) day before it was functioning as expected the following day. The respective report was impacted:
Root Cause
Remediation
Immediate actions were taken to resolve the issues:
Next Steps
To prevent similar incidents in the future, we have identified improvements to be implemented in areas of testing and validation and to continue to follow established processes.
We appreciate your patience and remain committed to delivering a seamless and high-quality platform experience. If you have any further questions or concerns, please reach out to our support team.