[Engage] Messages not being sent

Incident Report for Voyado

Resolved

This incident has been resolved.

Posted Mar 11, 2025 - 12:57 CET

Identified

All the messages that got stuck have been resent. We are rolling out a fix to mediate the cause.

Posted Mar 11, 2025 - 10:46 CET

Update

We have identified that the issue is only affecting a subset of customers.
We are continuing to investigate the issue and are preparing to deploy a fix.

Posted Mar 11, 2025 - 09:57 CET

Investigating

We are currently experiencing issues with sendouts and they are not being sent. We are investigating this and working on a solution.

Posted Mar 11, 2025 - 09:24 CET

This incident affected: Engage (Messaging).