[Engage] Delays in messaging

Incident Report for Voyado

Resolved

This incident has been resolved.

Posted Aug 05, 2024 - 17:10 CEST

Monitoring

Our mitigating effects had the desired effect and messaging is back at normal speed.
Messages are being delivered and any messages affected by the incident will reach their intended recipients, but a tad later than expected.
We are still monitoring the system and delving deeper into the root cause.

Posted Aug 05, 2024 - 15:01 CEST

Identified

We have identified a possible cause and mitigating actions are on the way!

Posted Aug 05, 2024 - 13:31 CEST

Investigating

We are currently investigating delays in messaging.
Messages may be delayed or seemingly fail to send at the moment.

Posted Aug 05, 2024 - 13:07 CEST

This incident affected: Engage (Messaging).