The incident has been isolated as an incident for a single customer experiencing degradation. We will close this platform incident and focus on working in direct communication with the affected customer.
Posted Nov 24, 2023 - 13:02 CET
Investigating
Response times showing deterioration for affected customers. We keep working on resolving the issue.
Posted Nov 24, 2023 - 12:18 CET
Monitoring
Response times for the affected customers are back to normal levels since approx 12:03 CET. We will move into monitoring mode and keep investigating to find the root cause.
Posted Nov 24, 2023 - 12:15 CET
Update
We are continuing to investigate this issue. At the moment the incident is only affecting a very small number of customers.
Posted Nov 24, 2023 - 12:07 CET
Update
We are continuing to investigate this issue.
Posted Nov 24, 2023 - 11:52 CET
Investigating
We have received reports of slow response times and/or unavailability and we are actively working to identify the cause.
Posted Nov 24, 2023 - 11:51 CET
This incident affected: Engage (API, Web Application, 3rd Party Integrations).