All Systems Operational

Uptime over the past 90 days. View historical uptime.
Engage Operational
90 days ago
99.95 % uptime
Today
API Operational
90 days ago
99.9 % uptime
Today
Web Application Operational
90 days ago
100.0 % uptime
Today
Messaging Operational
Automations Operational
FTP Operational
3rd Party Integrations ? Operational
Other Operational
Elevate Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Email Recommendations Operational
90 days ago
100.0 % uptime
Today
Apps Operational
90 days ago
99.98 % uptime
Today
Evolve Operational
90 days ago
100.0 % uptime
Today
Other services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Voyado Engage - Service window Sep 21, 2025 03:00-05:00 CEST

Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Aug 26, 2025 - 16:20 CEST

Voyado Engage- Service window Sep 23, 2025 21:00 - Sep 24, 2025 00:00 CEST

Update - We will be undergoing scheduled maintenance during this time.
Aug 26, 2025 - 16:22 CEST
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Aug 26, 2025 - 16:22 CEST

Voyado Engage - Service window Sep 28, 2025 03:00-05:00 CEST

Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Aug 26, 2025 - 16:24 CEST

Voyado Engage- Service window Sep 30, 2025 21:00 - Oct 1, 2025 00:00 CEST

Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Posted on Aug 26, 2025 - 16:25 CEST
Sep 18, 2025

No incidents reported today.

Sep 17, 2025
[Engage] Message Delays and API Slowness
Resolved - We have returned to normal API operations, and new messages are being sent as expected. The messages that were queued and delayed due to the incident are now being processed. A follow-up post-mortem incident report will be shared.
Sep 17, 11:21 CEST
Update - A hotfix has been prepared and is currently being deployed. We will share an update as soon as we know the result and the effect it has.
Sep 17, 10:59 CEST
Identified - We have identified the issue and taken remedial action.
Initial improvements have been observed, with API performance and message delays showing signs of recovery. We're currently working on an additional fix to ensure long-term stability and are closely monitoring the situation before confirming full return to normal operations.
Sep 17, 10:22 CEST
Update - Our teams are fully engaged and continue working with high priority to resolve the situation. However, the issue is still ongoing and some users may continue to experience problems. We’ll share further updates as soon as we have more information.
Sep 17, 10:08 CEST
Investigating - We are currently experiencing delays with sendouts. A subset of customers may also be experiencing degraded API performance. We are investigating and will provide updates as soon as we have more information.
Sep 17, 09:41 CEST
Voyado Engage - Service window
Completed - The scheduled maintenance has been completed.
Sep 17, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:00 CEST
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Aug 26, 16:18 CEST
Sep 16, 2025
Sep 15, 2025
[Elevate] Relevance order degradation for a subset of customers
Resolved - We experienced an issue affecting a small subset of clusters where product results were not ordered with the expected relevance.
The incident occurred between approximately 11:30 UTC and 13:45 UTC.

The issue has been resolved, and relevance order is now restored for all affected clusters. No further impact is expected.
Sep 15, 01:30 CEST
Sep 14, 2025
Voyado Engage - Service window
Completed - The scheduled maintenance has been completed.
Sep 14, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 03:00 CEST
Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Aug 26, 16:16 CEST
Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025
Voyado Engage- Service window
Completed - The scheduled maintenance has been completed.
Sep 10, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 21:00 CEST
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Aug 26, 16:12 CEST
Sep 9, 2025
Sep 8, 2025
[Engage] System Performance Degradation
Resolved - The remediative actions had the desired effect and we are now back at normal operations.
Sep 8, 13:15 CEST
Identified - We have identified the issue and taken remediative actions. We are not yet at normal operations but we see indications that the delays are decreasing.
Sep 8, 12:45 CEST
Update - We are continuing to investigate the issue with top priority.

We can see that many areas of the platform are currently affected by the disturbance, from slow/unresponsive APIs to delays in automations and message delivery.
Sep 8, 12:34 CEST
Investigating - We are currently investigating indications of general slowness and degraded performance. Users may experience unusually long loading times and slow/unresponsive APIs, this may also affect processing times in automations and sendouts.
Sep 8, 12:27 CEST
Sep 7, 2025
Voyado Engage - Service window
Completed - The scheduled maintenance has been completed.
Sep 7, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 03:00 CEST
Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Aug 26, 16:11 CEST
Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

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