All Systems Operational

Uptime over the past 90 days. View historical uptime.
Engage Operational
90 days ago
99.97 % uptime
Today
API Operational
90 days ago
99.95 % uptime
Today
Web Application Operational
90 days ago
99.99 % uptime
Today
Messaging Operational
Automations Operational
FTP Operational
3rd Party Integrations ? Operational
Other Operational
Elevate Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Email Recommendations Operational
90 days ago
100.0 % uptime
Today
Apps Operational
90 days ago
100.0 % uptime
Today
Evolve Operational
90 days ago
100.0 % uptime
Today
Other services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Voyado Engage- Service window Jun 10, 2025 21:00 - Jun 11, 2025 00:00 CEST

Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Posted on Jun 09, 2025 - 10:16 CEST

Voyado Engage - Service window Jun 15, 2025 03:00-05:00 CEST

Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Jun 09, 2025 - 10:18 CEST

Voyado Engage- Service window Jun 17, 2025 21:00 - Jun 18, 2025 00:00 CEST

Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Posted on Jun 09, 2025 - 10:19 CEST

Voyado Engage - Service window Jun 22, 2025 03:00-05:00 CEST

Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Jun 09, 2025 - 10:21 CEST

Voyado Engage- Service window Jun 24, 2025 21:00 - Jun 25, 2025 00:00 CEST

Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Posted on Jun 09, 2025 - 10:24 CEST

Voyado Engage - Service window Jun 29, 2025 03:00-05:00 CEST

Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Jun 09, 2025 - 10:27 CEST

Voyado Engage- Service window Jul 1, 2025 21:00 - Jul 2, 2025 00:00 CEST

Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Posted on Jun 09, 2025 - 10:31 CEST

Voyado Engage - Service window Jul 6, 2025 03:00-05:00 CEST

Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Jun 09, 2025 - 10:33 CEST

Voyado Engage- Service window Jul 8, 2025 21:00 - Jul 9, 2025 00:00 CEST

Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Posted on Jun 09, 2025 - 10:36 CEST

Voyado Engage - Service window Jul 13, 2025 03:00-05:00 CEST

Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Jun 09, 2025 - 10:39 CEST

Voyado Engage- Service window Jul 15, 2025 21:00 - Jul 16, 2025 00:00 CEST

Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Posted on Jun 09, 2025 - 11:36 CEST

Voyado Engage - Service window Jul 20, 2025 03:00-05:00 CEST

Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Jun 09, 2025 - 11:39 CEST

Voyado Engage- Service window Jul 22, 2025 21:00 - Jul 23, 2025 00:00 CEST

Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Posted on Jun 09, 2025 - 11:40 CEST

Voyado Engage - Service window Jul 27, 2025 03:00-05:00 CEST

Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Jun 09, 2025 - 14:37 CEST

Voyado Engage- Service window Jul 29, 2025 21:00 - Jul 30, 2025 00:00 CEST

Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Posted on Jun 09, 2025 - 14:51 CEST

Voyado Engage - Service window Aug 3, 2025 03:00-05:00 CEST

Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Jun 09, 2025 - 14:52 CEST

Voyado Engage- Service window Aug 5, 2025 21:00 - Aug 6, 2025 00:00 CEST

Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Posted on Jun 09, 2025 - 14:53 CEST

Voyado Engage - Service window Aug 10, 2025 03:00-05:00 CEST

Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Jun 09, 2025 - 14:54 CEST

Voyado Engage- Service window Aug 12, 2025 21:00 - Aug 13, 2025 00:00 CEST

Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Posted on Jun 09, 2025 - 14:55 CEST

Voyado Engage - Service window Aug 17, 2025 03:00-05:00 CEST

Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Jun 09, 2025 - 14:56 CEST

Voyado Engage- Service window Aug 19, 2025 21:00 - Aug 20, 2025 00:00 CEST

Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Posted on Jun 09, 2025 - 14:57 CEST

Voyado Engage - Service window Aug 24, 2025 03:00-05:00 CEST

Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Jun 09, 2025 - 14:58 CEST

Voyado Engage- Service window Aug 26, 2025 21:00 - Aug 27, 2025 00:00 CEST

Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Posted on Jun 09, 2025 - 15:00 CEST
Jun 10, 2025

No incidents reported today.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
Engage: performance issues affecting tracking pipeline (abandoned cart/products of interests) and reports
Resolved - After deploying the fix and monitoring the system, we can confirm that the issue is resolved.
Jun 5, 16:07 CEST
Update - We are continuing to monitor for any further issues.
Jun 5, 14:35 CEST
Monitoring - The fix has now been implemented and the system is operating normally. We are continuing monitoring the situation closely.
Jun 5, 14:28 CEST
Identified - We have identified a solution and we are now working to deploy this change to production as soon as possible.
Jun 5, 13:22 CEST
Update - We are continuing to explore alternative solutions, though the root cause has not yet been fully identified. We are also engaging with our cloud provider to assist in the ongoing investigation. Further updates will be provided as new information becomes available.

Our monitoring shows that Abandoned Browse is functioning as expected, whereas Products of Interest is currently impacted.
Jun 5, 10:08 CEST
Update - We are actively working on the issue. We do not yet have a complete understanding of the root cause. Some abandoned cart requests are currently being processed successfully. We appreciate your patience and will continue to provide updates.
Jun 5, 09:31 CEST
Update - The root cause is still unknown. We’re continuing our investigation and will share updates as soon as we have more information. Apologies for the inconvenience.
Jun 5, 07:16 CEST
Update - We are actively investigating the issue but have not yet identified the root cause.
Jun 4, 22:16 CEST
Update - The issue remains under investigation. We will provide updates as they become available.
Jun 4, 20:10 CEST
Update - The issue is still under active investigation. We appreciate your patience while we work to resolve it.
Jun 4, 17:55 CEST
Investigating - We are currently investigating the issue which seems to be related to scaling and could lead to delays in abandoned cart/browse automations to be triggered. Also affecting loading of dashboard/reports in the UI.
Jun 4, 16:19 CEST
Jun 4, 2025
Jun 3, 2025
[Engage] System Performance Degradation
Resolved - After closely monitoring the situation, we can now confirm that the incident has been resolved. The steps we took to address the issue have held up, and the platform has been stable since.

We know this disruption caused real headaches and we’re genuinely sorry for the impact it had. While we’re not in a position to point to an exact root cause just yet, our team is deep into the investigation. Once we have a full picture, we’ll share a detailed post mortem outlining what happened and what we’re doing to make sure it doesn’t happen again.

Thanks for bearing with us, and we appreciate your patience and trust.
Jun 3, 18:33 CEST
Monitoring - The fix has been implemented and we are seeing positive results since a few minutes back.
We will continue to monitor the performance to make sure the positive effect of the fix is not temporary.
Jun 3, 16:03 CEST
Identified - We have found the source of the degradation and are working on a fix.
Jun 3, 15:58 CEST
Update - We are continuing our investigations.

We have not been able to mediate the effects and still see service degradation across most parts of the platform.
Jun 3, 15:27 CEST
Update - We are continuing to troubleshoot at full force.

At the moment we can see service degradations for most customers and across a variety of functionality including the API:s and the user interface in the application.
Jun 3, 15:08 CEST
Investigating - We are currently investigating indications of general slowness and degraded performance. Users may experience unusually long loading times, this may also affect processing times in automations and sendouts.
Jun 3, 14:51 CEST
Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

May 28, 2025
Voyado Engage- Service window
Completed - The scheduled maintenance has been completed.
May 28, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 21:00 CEST
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Apr 28, 14:57 CEST
May 27, 2025
[Elevate] Email recommendation degraded service
Postmortem - Read details
May 28, 10:57 CEST
Resolved - Service is back to normal.
May 27, 23:05 CEST
Investigating - We are current seeing degraded service in the Email Recommendation service.
May 27, 21:00 CEST
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