Voyado Engage- Service window
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 2025 - 21:00 CEST
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Aug 19, 2025 21:00 - Aug 20, 2025 00:00 CEST
Uptime over the past 90 days. View historical uptime.
Engage Under Maintenance
90 days ago
99.94 % uptime
Today
API Under Maintenance
90 days ago
99.89 % uptime
Today
Web Application Under Maintenance
90 days ago
99.99 % uptime
Today
Messaging Under Maintenance
Automations Under Maintenance
FTP Under Maintenance
3rd Party Integrations ? Under Maintenance
Other Under Maintenance
Elevate Operational
90 days ago
99.99 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Email Recommendations Operational
90 days ago
100.0 % uptime
Today
Apps Operational
90 days ago
99.98 % uptime
Today
Evolve Operational
90 days ago
100.0 % uptime
Today
Other services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Voyado Engage - Service window Aug 24, 2025 03:00-05:00 CEST

Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Posted on Jun 09, 2025 - 14:58 CEST

Voyado Engage- Service window Aug 26, 2025 21:00 - Aug 27, 2025 00:00 CEST

Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Posted on Jun 09, 2025 - 15:00 CEST
Aug 19, 2025
[Engage] Slow Response Times on Contact API
Resolved - We have been monitoring the performance closely and can confirm that services are now running as expected. We apologize for any inconvenience caused during this incident, and can confirm that it has been resolved.
Aug 19, 16:49 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 19, 15:01 CEST
Identified - Unfortunately our initial hotfix did not fully resolve our API response times. We are currently deploying a new hotfix to resolve this issue.
Aug 19, 13:22 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 19, 11:55 CEST
Identified - We have identified increased response times on our Contacts API. Users may experience slow response times and potential timeouts. Our team is actively working on deploying a hotfix as soon as possible to resolve the issue.
Aug 19, 10:05 CEST
Aug 18, 2025

No incidents reported.

Aug 17, 2025
Voyado Engage - Service window
Completed - The scheduled maintenance has been completed.
Aug 17, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 03:00 CEST
Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Jun 9, 14:56 CEST
Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025

No incidents reported.

Aug 13, 2025
Voyado Engage- Service window
Completed - The scheduled maintenance has been completed.
Aug 13, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 21:00 CEST
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Jun 9, 14:55 CEST
Aug 12, 2025
Aug 11, 2025

No incidents reported.

Aug 10, 2025
[Engage] Delays in SMS Delivery Statistics and Possible SMS Delivery Delays
Resolved - This incident has been resolved.
Aug 10, 18:46 CEST
Monitoring - Our SMS provider has implemented a fix, and we have since observed that the delay in delivery statistics for sendouts is resolving.
Aug 10, 15:09 CEST
Identified - We have identified delays in delivery statistics affecting a subset of our customers since 10.19 today. According to our SMS provider, delays in SMS deliveries may also be experienced.

The disruption is due to an ongoing incident at one of our SMS providers.

You can follow the provider’s status here: https://status.sinch.com/
Aug 10, 14:01 CEST
Voyado Engage - Service window
Completed - The scheduled maintenance has been completed.
Aug 10, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 03:00 CEST
Scheduled - Every Sunday at 03:00 CET/CEST we reserve the right to perform scheduled maintenance on our databases. During this time we make sure that the databases are fine tuned and all your data is protected. Normally this won’t affect availability, but some unresponsiveness or degraded performance may be experienced for short periods during the maintenance.
Jun 9, 14:54 CEST
Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025

No incidents reported.

Aug 6, 2025
Voyado Engage- Service window
Completed - The scheduled maintenance has been completed.
Aug 6, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 21:00 CEST
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Jun 9, 14:53 CEST
Aug 5, 2025
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