All Systems Operational
Uptime over the past 90 days. View historical uptime.
Engage Operational
90 days ago
99.9 % uptime
Today
API Operational
90 days ago
99.9 % uptime
Today
Web Application Operational
90 days ago
99.9 % uptime
Today
Messaging Operational
Automations Operational
FTP Operational
3rd Party Integrations ? Operational
Other Operational
Elevate Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
100.0 % uptime
Today
Email Recommendations Operational
90 days ago
100.0 % uptime
Today
Apps Operational
90 days ago
100.0 % uptime
Today
Evolve Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Voyado Engage- Service window Apr 23, 2024 21:00 - Apr 24, 2024 00:00 CEST
Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Posted on Apr 03, 2024 - 10:10 CEST
Voyado Engage- Service window Apr 30, 2024 21:00 - May 1, 2024 00:00 CEST
Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Posted on Apr 03, 2024 - 10:11 CEST
Past Incidents
Apr 19, 2024

No incidents reported today.

Apr 18, 2024

No incidents reported.

Apr 17, 2024
Voyado Engage- Service window
Completed - The scheduled maintenance has been completed.
Apr 17, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 21:00 CEST
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Apr 3, 10:02 CEST
Apr 16, 2024
[Engage] Application unreachable
Resolved - We are still seeing normal operations and will thanks to this declare this incident resolved.
We regained normal operations approximately 12:10 CEST.

We will keep working with the incident to make sure we minimize the risk of this happening again.
A post mortem for this incident will be appended as soon as we have mapped not only the whats, but also the whys.
Apr 16, 13:12 CEST
Monitoring - The initial signs of improvement are still valid, at the moment we can see normal response times throughout the solution.

We will keep working but change the status of the incident to monitoring.
Any degradations will make us revert this status.
Apr 16, 12:23 CEST
Update - The before mentioned fix has been rolled out and we're seeing some initial signs of improvement.
We will keep working on achieving a full resolution.
Apr 16, 12:12 CEST
Update - We are continuing to work hard on the mitigation of this disturbance. A new attempted fix is about to be rolled out. Expected ETA 30 min.

We can see that all parts of the platform are affected by the disturbance, even though we are not completely down. Some requests are getting through, some are slow and some are not getting through the door so to speak. We are however approaching this as if we were completely unavailable.

The slowness and unavailability affects all endpoints in our core APIs as well as the graphical user interface of Engage.
Apr 16, 11:36 CEST
Investigating - The applied fix was not enough to get us out of the woods unfortunately.
We are still seeing the same symptoms come back after the fix had been applied.

Work is still ongoing with top priority.
Any information made available will be communicated as soon as possible.
Apr 16, 11:08 CEST
Update - A first fix is currently being applied to try to mitigate some of the symptoms we can see through our monitoring.
As the application and it's resources are updated we hope to see a change for the better.
We are however looking into further actions.
Apr 16, 10:41 CEST
Identified - We have identified a possible cause for the disturbance and are implementing a fix.
Apr 16, 10:24 CEST
Update - We are continuing to investigate this issue.
Apr 16, 10:17 CEST
Update - Unfortunately we are still seeing major increases in response times from the application.
This leads to traffic build up causing some requests to be faced with 503-responses.

Mitigating the incident is our top priority and we have all hands on deck.
No ETA at the moment. Information will be provided as soon as it's available.
Apr 16, 10:16 CEST
Investigating - We are experiencing some longer response times since around 09:18am.
Apr 16, 09:31 CEST
Apr 15, 2024
Degraded performance in search results and recommendations
Resolved - This incident has been resolved.
Apr 15, 16:52 CEST
Monitoring - Currently we experience a somewhat degraded performance in search results and recommendations. We are working on mitigating this issue. Estimated fixed: 15:00 UTC (17:00 CEST)
Apr 15, 15:21 CEST
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024
Voyado Engage- Service window
Completed - The scheduled maintenance has been completed.
Apr 10, 00:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 21:00 CEST
Scheduled - Every Tuesday at 21:00 CET/CEST we reserve the right to perform scheduled maintenance on Voyado Engage. Normally this won't affect availability at all, but on some rare occasions unresponsiveness or degraded performance may be experienced during the upgrade.

We do apologize in advance for any impact on your work and/or availability, but hope that the things we release to production will make it all worth it in the end.
Apr 3, 10:05 CEST
Apr 9, 2024
Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

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